Holtec International is a diversified multi-national energy technology company with its Corporate Technology Center located in Camden, New Jersey in the South Jersey region of the Philadelphia metropolitan area. In the United States, Holtec operates three large manufacturing plants located in Camden, NJ, Turtle Creek (East Pittsburgh),PA and Orrville, Ohio. In addition, the Company has a business operation center in Jupiter, Florida and an engineering office in Cranberry (Pennsylvania). SMR LLC, a subsidiary of Holtec International and a major recruiter, is engaged in the development of the Company’s flagship small modular reactor and is co-located with the Corporate Technology Center in Camden, New Jersey with additional staff located in the operation centers in Kyiv (Ukraine), Indian Point (NY) and Cranberry (PA).

Holtec’s maintains several overseas operations centers around the world, including permanent engineering operation centers in Kyiv (Ukraine), Pune (India), Bristol (UK) , Madrid (Spain) and Angra dos Reis (Brazil) supplemented by a number of small project offices in other countries where Holtec has a strong business nexus. Outside of the US, Holtec maintains one of Asia’s largest plants solely devoted to the manufacturing of Air-Cooled Condensers located in Dahej, India (in coastal Gujarat).

Holtec International is an Equal Opportunity Employer with a policy of strict adherence to the labor laws in the respective host countries where the operation center is located. Applicants will be evaluated based purely on their professional qualifications and other important attributes such as work ethic, personal values, proclivity for team work and inter-personal communication skills. Benefits provided to salaried employees (“exempt positions”) meet or exceed those provided by Fortune-500 companies. For applicable non-exempt positions (hourly employees) benefits include but are not limited to health and dental insurance, retirement plan and tuition reimbursement.

The Company has a large number of career opportunities at its US and overseas operation centers in a wide array of disciplines and skills ranging from esoteric technical analyses to practical work such as welding and non-destructive examinations (NDE). Positions open in each operation center location are listed along with relevant work description and skill requirements.

IT Support Technician

Orrville, OH

Full Time

Orrville, OH

Mid Level

Position: IT Support Technican
Place of Work: Orrvilon Manufacturing Division in Orrville, OH

Holtec International seeks qualified applicants for a IT Support Technician position in its IT department based at Orrvilon Manufacturing Divison in Orrville, OH. The IT Support Technician will provide support in Windows/Office 365 environment and will respond to incoming tickets through ManageEngine ServiceDesk, resolving/troubleshooting any hardware and software related issues. The individual will complete tickets daily dealing with a range of issues such as: Adding new users to AD, password resets, setting up new users email accounts, network connectivity issues, setting up multi factor authentication etc. Provide support to all levels of management and production employees. Active Directory and Office 365 administration skills - (need to be able to add licenses for new users, add multi factor licenses and set up and configure authentication). Installation and configuration of hardware resources in accordance with company procedures and processes. Maintaining hardware inventory, tracking assets, managing hardware requests, and helping provide reports on hardware requirements. Basic server experience - connectivity of severs. Software installation and configurations in accordance with company procedures and processes. Troubleshooting and diagnosis of hardware and software related issues using standardized tools. Training employees in the usage of company software as requested. Performance computer system maintenance to ensure proper functionality. Managing helpdesk requests through company helpdesk request system. Responding to support requests through e-mail, in person, or over the phone. Manages local printer maintenance through third party support contract. Document Changes or updates in accordance with ITIL standards. Installation of Windows OS.

Minimum Technical Requirements: 3+ years of experience as a desktop support technician troubleshooting hardware & software issues. Understanding of major Microsoft operating systems and software products, including, but not limited to, Windows 10/11, Windows Service 2012, 2016, 2019, 2022 Microsoft Office O365Adobe Acrobat/Life Cycle/PDF Exchange. Basic understanding with functionality of general ERP systems. Intermediate knowledge of computer hardware and peripherals, installation and repair. Experience with TIA/EIA-568 cabling standards, understanding implementation, installation, and configuration of cabling. Experience configuring file servers and permissions on Windows file shares. Understanding of DNS and DHCP and basic networking knowledge. Know what an IP range, subnet and VLANS are and how to troubleshoot.

Desirable Qualifications: Experience installing 3D design software such as: Solid Works, AutoDesk, Mat Lab, and Adobe. Experience with NetBackup. Experience configuring and maintaining Isolon storage. Experience providing remote support and remoting into user’s computers using a remote support control tool. Experience using an enterprise level ticketing system - company uses ManageEngine.

As a technology trailblazer and a prominent innovator in clean energy (nuclear and solar) industry, Holtec strives to foster a meritocratic work environment conducive to continuous learning and professional growth of its associates. Holtec is an equal opportunity employer with a long-standing commitment to social equity and environmental justice. The company gives special preference to disabled veterans as a part of its recruitment policy. Detailed information on the Company can be obtained by consulting the website: holtecinternational.com. Candidates interested in considering a career at the Company should submit their resume' along with at least three references.

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